Help Desk - SMVDSB | Mata Vaishno Devi Darshan

Help Desk

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Although the Mata Vaishno Devi Shrine Board has provided many facilities for the comfort of the Yatries, yet the Yatra involves a trek of over 12 km over heights above 4000 ft and there may occasionally be a need for obtaining help, information or assistance.

For obtaining any kind of assistance or for offering your valuable suggestions or even for lodging your complaints about quick redressal of your grievances, various offices of the Board (details below) can be contacted.

In addition, complaint registers, sealed complaint boxes are available at all prominent locations. Yatri complaints, suggestions or feedback received through registers, boxes or even via e-mail or ordinary mail are carefully scanned and used for guidance in improving infrastructure and facilities for the Yatries.

Shri Mata Vaishno Devi Shrine Board Administration
May be used for general inquiries/queries and not for complaints/suggestions.
Office of the SDM/Tehsildar, Bhawan,
Room No. 8, Kalika Bhawan.
Phone : +91-01991- 282222
E-mail: sdmbhawan@maavaishnodevi.net
Office of the Manager, Bhawan 
Room no. 4, Kalika Bhawan.
Phone : +91-01991- 282223
Officer Incharge, Sanjichhat 
Phone :91-01991-282237
Office of the Manager Adhkawari 
Adhkawari.
Phone : +91-01991-234329
Officer Incharge, 
Niharika Complex, Shakti Bhawan,
Bus Stand, Katra.
Phone: +91-1991-232125
E-mail: icniharika@maavaishnodevi.net
Officer Incharge (Enquiry & Reservations),
Shakti Bhawan, Niharika Complex (Near Bus Stand),
Shri Mata Vaishno Devi Shrine Board,
Katra – 182301
Phone : +91-1991- 234053
Online: 01991-232887 (contact at office hours from 10:00 am to 5:00 p.m)
E-mail: dm_enquiry@maavaishnodevi.net
Officer Incharge, Banganga 
Banganga.
Phone : +91- 01991- 232031
Officer Incharge,
Vaishnavi Dham, near Rail head Jammu Complex, Jammu.
Phone : +91-0191- 2473275
Officer Incharge, 
Saraswati Dham, Near Rail head
Jammu Complex, Jammu.
Phone : +91-0191- 2473270
Officer Incharge,
Trikuta Bhawan, Katra Phone : +91-01991- 234057
Officer Incharge
Yatra Registration Counter, Katra
Phone No. 91-01991-232092
Officer Incharge Protocol,
Central Office, Katra
Phone No. 91-01991-232089
E mail: protocol@maavaishnodevi.net
E-Mail : helpdesk@maavaishnodevi.org